Refund policy

The short version

If something arrives broken, wrong, or not what you ordered, tell me and I will fix it. Email hello@threepeppers.co with your order number and a photo.

Sauce

Food sales are final. We cannot accept sauce returns, opened or unopened. That is a safety rule, not a sales tactic. Once a food product has left our hands we have no way to confirm how it was stored, and we will not resell something we cannot vouch for.

That does not mean you are stuck with a bad order. If a bottle arrives broken, or we sent the wrong thing, see the two sections below. Those we fix.

Broken or damaged on arrival

Send a photo to hello@threepeppers.co within 7 days of delivery and I will replace it or refund it, your choice. Nothing needs to be sent back.

Shirts

Unworn, unwashed, with the tags on, within 30 days of delivery. Refund or exchange for a different size, whichever you prefer. Return shipping is on you unless we sent the wrong thing.

Garment-dyed shirts vary slightly in shade from one to the next. That is how garment dyeing works and it is not a defect, so it is not grounds for a return. It is called out on every shirt page so nobody is surprised.

Wrong item

Our error, our cost, every time. We send the right thing and you keep or bin the wrong one, whichever is less hassle.

How long refunds take

Once we have approved a refund it goes back to the original payment method within 5 to 10 business days, depending on your bank.

What we do not refund

Original shipping costs on a change-of-mind return. Food products. Shirts that have been worn or washed.